Shipping policy
Delivery Methods
All local and international shippings have normalised now. Shipping is the only way we can deliver your stuff to you. Local Self-Pickup is NOT available.
Domestic/International Shippings
We would use the following shippers to deliver your packages.
- SingPost – NextDay/Nsaver/International SpeedPost Priority/International SpeedPost Express
- Qxpress - Same Day/Domestic/International
- Janio – Express
- UPS Worldwide Express Plus®/Worldwide Saver®/Worldwide Expedited®/Worldwide Express®
- NinjaVan Next Day/Standard
We are an online shop with only a handful of people helping out. If we get very very busy, there may be a slight delay in shipping! Generally, orders will be shipped within one to two business days, depending on the time when the order is placed and all payments are cleared.
Shipping rates are based on the actual weight and size of final package (after we have prepared the package with your purchased items). Delivery days will be based on the shipper's advice as stated during the shipper's selection.(during ordering)
We consider all our items precious and valuable. Shipping RISK is not an option. All our shipped items will be registered, tracked, insured and deliver to your doorstep.
All purchases & invoices will be declared accordingly for insurance requirements.
International Order: Import Duties/Taxes/VAT/Government charges may be charged by buyers’ local customs office. It is worth noting that these charges are imposed by your government and are outside of MJTreasurehearts’ control. It is the responsibility of the buyers placing the order to pay any local import taxes and duties. Your purchases and shipping cost of items to MJTreasurehearts DO NOT INCLUDE any Import Duties/Taxes/VAT/Government charges.
When it is available, you will be issued a tracking number for your package when it is shipped. This should allow you to see exactly where your package is and when it should arrive. Of course, If you would like to make any special shipping arrangements (emergency birthday gifts), please enter a message in the comments box during checkout or contact us and we will be happy to help!
Once your order is ready, we will contact you through email/phone call/WhatsApp (if need to)
Happy shopping!